What is a ticket code? A ticket code is given to you after you purchase a ticket to a PPV event. You can bind it to your account, which means you’ll be using your account to watch the event or you can give the ticket code to a friend as a gift. All your friend has to do is log into Ustream and tie it their account instead. One ticket code per user, so two different people will not be able to use the ticket code. Where do I get a code? Codes are located on paper inserts within physical CD copies of Josh's new album Illuminations. For more details visit https://www.joshgroban.com/yourilluminationswebcast/ How do I use my ticket code? You can either redeem it prior to the show or redeem it the day of the show. 1) Visit Josh's Ustream page at https://www.ustream.tv/joshgroban 2) Click on the "Redeem Ticket" button within the video window. 3) Login or Register with Ustream. You'll need a Ustream account to watch the concert. 4) Once you're logged in you can now enter your code from the insert with your CD. If you redeem in advance, just come back to Josh Groban’s page the day of the show and log in. If you’re redeeming the day of, no need to do anything else, you will have access once your code is verified. It's that easy! Your code will automatically be registered with your account. So when the online concert begins December 2nd, all you'll have to do is login and enjoy the show. We'll even email you 24 hours in advance to remind you of the event. What do I do the day of the show? If you didn’t redeem your ticket code prior to the day of the show, just go to Josh Groban’s page on Ustream and within the viewer, you will see a button that says, “Enter Ticket Code”. Simply login and enter your code and you are good to go. If you redeem in advance, just come back to Josh Groban’s page the day of the show and log in. If you’re redeeming the day of, no need to do anything else, you will have access once your code is verified. When can I use my ticket code? You will be able to redeem your ticket in advance or the day of the show. You can even come back after the event to watch the show as a recorded video. What if my ticket code doesn’t work? If you are experiencing issues with your code, please email Customer Service. Can I share my ticket code? One code per user, so no, you cannot share your ticket codes with others. However, if you’ve purchased multiple ticket codes, you can distribute those to friends, one code per friend. How do I create a Ustream account? Sign up at ustream.com or on Josh's Ustream page at https://www.ustream.tv/joshgroban. What if I already have a ustream account? Log into your Ustream account. Then, visit Josh's channel page and redeem your code. I got the error message"too many registrations from this ip". What do I do now? Wait a few minutes and try entering your code again. I bought the Limited Fan Edition version of Illuminations. Where can I find my code? Your code should be located in the sleeve on the right hand side with one of the CD's. If you didn't get an insert or you haven't received your order contact Customer Service. What does the insert look like? Where can I find my code? Select copies of Josh's new album Illuminations contains a paper insert with your unique Ustream code. This is what the insert looks like in your CD where you will find your unique code: Want a code? Buy a copy of Illuminations from the Josh Groban Online store: BUY NOW - Limited Fan Edition | Regular CD